Imaris Technical Support EngineerOxford Instruments • Concord, MA, United States
Imaris Technical Support Engineer
Oxford Instruments • Concord, MA, United States
12 hours ago
Job type
- Full-time
Job description.buttontext459340d64a34d33d a{ border : 1px solid transparent; .buttontext459340d64a34d33d a : focus{ border : 1px dashed #222222 !important; outline : none !important; Providetimely,professional,andaccurateresolutiontocustomertechnicalissuesviaphone,email,andremotesessions. Application Guidance & Training : Conduct online and on-site training (both one-on-one and in small groups) to educate customers on core software features, advanced modules and best practices. Pre-sales & Post sales support : Assist sales team with software demonstrations and technical evaluations for potential customers. Manage software installation, activation and onboarding for new clients. KnowledgeBaseDevelopment : Createandmaintaintechnicalsupportdocuments,FAQs,tutorialvideos,andotherknowledgebasematerialstoenhanceteamefficiencyandcustomerself-service. VoiceoftheCustomer : Actasacriticallinkbetweencustomersandtheproductdevelopmentteambysystematicallycollecting,analyzing,andfeedbackingcustomerrequirements,painpoints,andsuggestionsforproductimprovement. Customer relationship management : Build and maintain strong, long-term relationships with customers to ensure high satisfaction and loyalty. Assist in other regional marketing activities in their region including road shows, trade exhibitions and mailshots. Any other duties as may be reasonably requested from time to time by your Line Manager. Customer support tickets / cases completeness and efficiency. Customer satisfaction. Work performance improvement per year. Service business performance A Bachelor or Master's degree in Life Sciences, Biomedical Engineering, Physics, Computer Science or related field. DirectexperienceusingImarisorsimilaradvanced3Dimageanalysissoftware during previous work or while in school (for fresh graduates) Good English reading and writing, no problem on spoken English for communication on general work. Willing on studying and solving problem. Ability of working under pressure and arranging multi-mission. Consciousness of improve own work, including modifying workflows and develop simple tools.
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Imaris Technical Support Engineer
Date : 27 Nov 2025
Location : Guangzhou, CN
#job-location.job-location-inline {
- display : inline;
Job Function : Commercial
Business Unit : Andor Technology
Role Details
Business, Location : China
Role :
Imaris Technical Support Engineer
Reports to :
China Technical Support Manager
Direct Reports : None
Primary Purpose :
Responsible for the installation, training, customer support, and problem-solving of products such as confocal microscopy, and software IMARIS .
Key Responsibilities
Indicative Performance Measures
Person Specification - Essential requirements unless stated
Education / Qualifications :
Professional Skills / Abilities :
Personal Qualities :
#LI-TJ1
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Technical Support Engineer • Concord, MA, United States
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