Service Desk Administrator / Field Technician- Bilingual

Overview

Staffing Pros, a division of VETS Inc., is recruiting for a full-time Service Desk Administrator / Field Technician in New York City, NY. The selected candidate must be bilingual in English and Spanish.

If you have additional questions not answered by the information contained within this posting, please contact our team directly at

StaffingPros@vets-inc.com

Responsibilities

Service Desk Administrator Responsibilities :

• Classify and triage escalated incidents, problems, and complex requests.
• Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
• Troubleshoot and resolve problems reported by two or more users as quickly as possible.
• Manage the impact, risk, and implementation of complex client change requests.
• Follow standard operating procedures as documented in the Knowledge Management System.
• Assist in creating and updating knowledge articles to be used by other service desk personnel.
• Work with the team and escalate as needed with the assistance of management.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education.

Field Technician Responsibilities (as needed) :

Qualifications

Qualified candidates must meet the following job requirements :

Education, Experience, and Certifications

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.