Engagement Manager

Engagement Manager

The Engagement Manager position is a delivery leadership role in the organization, in which the individual is responsible for managing at least three or more projects / project teams / programs at a time or potentially one or more complex engagements. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. This role could require up to 50% travel.

Required Experience :

• Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required.
• Experience leading waterfall style and Agile based projects (resource loading, tasks scheduling, PI planning, sprint planning, daily standups, etc.).
• Experience with Managed Services type delivery with an understanding of ITSM and the Continue Service Improvement cycle.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Experience with common operations management systems and technologies a plus; including SAP, ServiceNow, BMC, Atlassian, Ivanti, Oracle ERP.
• Project management credential such as Agile, PMP, IAOP (Outsourcing Professional), ITIL, CISSP or other relevant certifications is preferred.
• 7-9+ years' experience in technology and / or professional services with a preference for experience at a consulting services provider.
• 5+ years in IT service management / project management providing project and delivery management and daily operational oversight within a professional services delivery environment within healthcare.
• Bachelor's Degree or equivalent, relevant experience

Required Skills :

Key Accountabilities and Priorities :

Strategic Thinker & Market Strategist

Organizational Agility

Building Relationships / Trust & Assessing Talent

Pay and Benefits : The pay range for this position is $80000.00 - $120000.00 / yr. Workplace Type : This is a fully onsite position in San Antonio, TX.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.