Workflow Design Manager

Workflow Design Manager

We are seeking a Workflow Design Manager to join our team. The Workflow Design Manager works directly with firm clients, stakeholders, and our internal software development team to build efficient, cost-effective workflows and solutions. This person is an internal and external client-facing subject matter expert responsible for efficient delivery of legal service across practices, ensuring legal team requirements are met, standard development protocols adhered to, and supporting documentation created. This position reports to the manager of H&K's Workflow Design and Automation team. This position offers a hybrid schedule, allowing flexibility to work from home and the office.

Key Responsibilities and Essential Job Functions:

• Provide consulting on workflow identification, optimization, and implementation strategy for litigation and transactional matters including design, development, implementation, and documentation of workflows based on interaction with legal teams and clients.
• Maintain advanced knowledge of available technologies in order to advise legal teams on innovative and creative use of technology.
• Act as subject matter expert on a range of topics, including project planning, scope management, and status reporting.
• Work with litigation and transactional practice group leaders, attorneys, business managers, and clients to ensure maximum productivity of legal personnel with appropriate use of Workflow Design solutions.
• Lead pre- and post-project analysis to discover and reduce workflow inefficiencies and obstacles, and identify, design, and apply quality control processes and improvements.
• Promote, implement, and amplify Workflow Design & Automation services across all offices in support of the firm's strategic vision.
• Special project and duties as assigned.

Required Skills:

• Excellent communication, written and oral, and interpersonal skills with the ability to manage relations at various levels and interface with clients, technology personnel, and legal teams.
• Well-developed and sophisticated analytical and problem-solving skills.

Required Qualifications & Education:

• Bachelor's Degree required.
• 5-7 years of experience within a large law firm environment.
• Expert-level knowledge of the legal process and technology including HighQ, Contract Express, QuickBase, and other innovative technology tools.
• Creative and pioneering thinking.
• Collaborative work ethic and process-oriented mindset.
• Poise and patience under pressure; ability to manage multiple projects simultaneously.
• Superb time management, judgment, and decision-making.
• Customer and service-oriented perspective.

Preferred Qualifications & Education:

• JD is preferred but not required.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

This position may be filled in Illinois or the District of Columbia. The base salary ranges for this position are listed below. These ranges may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

• Illinois $126k - $189k annually
• District of Columbia - $137k - $206k annually

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.