Patient Care Coordinator (Tacoma)

Insight Global is seeking a patient care coordinator to support a large health insurance company. This person will be working on a team that directly improves health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Primary responsibilities include but are not limited to :

Outbound calling to Medicare Advantage patient population within the Care Network to schedule preventative care and health maintenance visits with primary care departments

Engage with insurance companies over the phone to assist patient with insurance updates as needed

Greet customers into the practice and provide instruction and / or direction as necessary over the phone

Schedule and coordinate all patient appointments as directed

Prepare all documentation and records with accuracy as directed or necessary for the patients care

Meet or exceed the performance measures established by the Practice Management Dept

Follow established policy and procedures related to the position

Participate and contribute in a team-based environment

Understand and deliver quality customer service that is consistent with the company's efforts in becoming a High Performance Organization

Follow HIPAA regulations

Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Plusses :

Local to Greater Seattle Area

Experience supporting Medicare Advantage patient population

Must Haves :

1+ yrs experience in a customer service, patient-support role

Experience supporting a hospital system or health insurance company

Strong communication skills

Must sit local to Washington State or Oregon