Wealth Management Operations Vendor Management- Director (AVP)

Director, Wealth Management Operations Vendor Management

We're seeking someone to join our team as a Director on the Wealth Management Operations Vendor Management team to identify and deliver material efficiency, savings and risk reduction, while maintaining the highest levels of customer experience for our internal and external partners, alike. Our team serves as a horizontal utility within WM Operations with the goal of providing effective oversight and governance for our third-party vendor relationships, while ensuring adherence to Firm-wide Operations and Corporate Framework.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Advanced Specialist position at Director level within the Vendor / Network Management, which is responsible for providing transaction support and managing post-execution processes.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on

What you'll do in the role :

• Manage complex processes and / or support significant process management / project efforts
• Lead in process improvement, project management or technology development and testing across multiple teams and / or divisions
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
• Leading small and medium-scale projects within Wealth Management Operations vendor services
• Ability to identify opportunities in supplier expense or to gain operational efficiencies while managing risk
• Communication with senior management to provide vendor service reporting and escalation
• Partnering with Operations, Technology and Field stakeholders in managing various special project initiatives
• Focus on risk mitigation and reporting across WM Operations, WM Risk, WM Business and Firmwide
• Partner with Sourcing to execute vendor contract renewals, amendments, task orders and monitor contract expiry
• Developing objective, data driven recommendations wherever possible
• Monthly / Quarterly Reporting - vendor oversight / performance, opportunities, financials, Includes meeting minutes, SLAs, RAG Ratings, Firmwide issues
• Monthly CORR Reporting for vendor incidents
• Vendor Incident Tracker / Corrective Action Reporting & Quality Reviews
• Smaart Invoice processing and reconciliation, approval routing
• iShield Monitoring and provide Key updates of program changes to relevant internal stakeholders and Produce Bi-weekly Vendor Management SPOC Reporting to Assist Service Owners to understand and address unfavorable Control Group Assessment findings
• Coordinate SPAR Assessments with Control Group Assessment Teams, Service Owners and Technology and Risk and Collaborate with Service Owner, if unfavorable (Weak) assessment can be remediated by reviewing Case Closure Reports
• Conduct annual vendor onsite visits for critical ranked vendors
• Collection of vendors annual SSAE18 / SOC1 documentation. Coordinate review and acceptance with Service Owners & Risk to Populate Due Diligence Matrix and store in repository for evidencing and Participate in Audit Review Requests

What you'll bring to the role :

What you can expect from Morgan Stanley :

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between $120,000 and $173,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

The policy of the Firm is to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.