INFRA INTERNAL : Membership Administrator

INFRA INTERNAL ONLY : Applications due Sunday Nov 30 EOD

Keeping all our members supported and their details and processes buttoned up takes focus. INFRA's Membership Administrator supports all aspects of member administration, from onboarding, to outreach, to member change moments, to addressing inquiries, to offboarding - ensuring accurate record-keeping and reporting every step of the way. This is a key role in fostering member engagement, supporting the INFRA team, and ensuring the cooperative's long-term success.

Submit your resume and cover letter to show your interest today!

What you will own and improve :

This role is focused on member support, data management, and communication. These include :

Member support :

• Primary support areas include onboarding, member changes (staff changes, ownership transfers, closures, etc.), offboarding, and other engagement moments that benefit from extra administrative support.
• Act as point of connection to transition new members from onboarding to Business Advisement teams. Provide retailers a high level of engagement when they are onboarding – be the person to get them connected to orientations, INFRA staff, chase down requirements work (SPINS) etc.
• Openly available for questions or needs from Business Advisors as they support members during the normal course of serving members.
• Act as a point of contact for all member inquiries via phone, email, or in person. This includes answering questions, resolving issues, and escalating complex matters when necessary.
• Support the feedback loop between growth teams, administrative staff, and field teams.

Member Detail Admin :

Database Management :

Member Communication :

What you already know :

This role is part of our hybrid workforce, located out of our St Paul HQ.

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking results in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn't appear to fitwe welcome your resume and encourage you to apply.

INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our tight-knit team and members. Each of us receives a full suite of employee benefits, including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a 401(k) retirement plan; and more.

Position details

Location : INFRA HQ at least 3 days / week (Currently Tue, Wed, Thur)

Reporting : Reports to the Member Administration Manager

Status : Full-time exempt

Travel requirements : Travel up to 10% required.

Salary info : MSS1 $57,500-$72,000-$84,000

PIa515056a0203-30511-39097833