Abeka School Account Manager

Dedicated to Excellence, Committed to Service

Abeka School Account Manager

The School Account Manager develops sales opportunities and relationships by researching and developing potential accounts, building rapport, and delivering excellent customer service. The manager conducts most of his sales work online or over the phone and assists with conventions and follows up with new clients.

Cultivate New Accounts

Find new sales opportunities within the three major niche markets : Christian Schools, church-centered preschools, and home schools. Through strategic calls, emails, promotional campaigns, and online events, gain an understanding of the prospects' needs to reach assigned goals. Implement effective phone and online sales strategies that drives profitable sales with strong customer service.

Develop Accounts

Develop accounts in the assigned territory by monitoring a customer's buying history, strategically suggesting related products. Build relationships to provide excellent customer service. Achieve daily, weekly, and monthly established metrics and goals. Update records regularly to achieve accuracy in all data systems.

Develop Convention Contacts

Ensure that conventions contain target markets. After conventions, complete follow-up calls and emails to reach sales goals. Research and understand the Abeka product line to confidently up-sell comparable products to customers. Thoroughly discover and note customers' needs. Communicate with the sales department to create an outstanding customer experience.

Communicate with Customers

Support the culture of Customer First by consistently delivering experiences that delight the customer and create loyalty. Provide support as needed to other teams and departments. Maintain ownership of clients to ensure that their needs are always represented and fulfilled. Constantly look for ways to improve the customer experience and add more value.

FLSA Status - Scanning (Non-exempt)

Education

Required Education : BS

Preferred Education : MS - Management

Work Experience

Required Experience : 2+ years in customer service, 2+ years in sales

Preferred Experience : 5+ years using Microsoft Office 365

Physical Requirements and Skills

Ability to lift 40+ pounds, Operate standard office equipment, Oral Communications, Written Communication

• Mission and Purpose Understands and implements the mission and purpose of the ministry within their workplace.
• Character Is authentic, fair, and honest in all interactions; shows integrity and humility; keeps confidences.
• Ownership Performs work efficiently and accurately; needs minimal supervision; accepts coaching and guidance.
• Initiative Shows interest and takes action without being prompted; is motivated and resourceful in achieving results.
• Flexibility Is open to change and new information; adapts behavior and work methods in response to work needs.
• Learning Masters new technical and business knowledge; constantly seeks self-improvement by increasing skills and abilities.
• Team Work Gets along well with others; actively participates on the team by sharing responsibilities and ideas.
• Competence Has the skills and experience required to do the job; keeps up to date on knowledge, skills, and abilities.
• Customer Experience Delivers great customer experiences; listens well; provides friendly and helpful assistance.
• Attendance Reports to work on time as scheduled.
• Professionalism Dresses appropriately for work; conducts themselves in a courteous, professional manner.

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher / lower grade level based on ministry needs. An assessment may be required to be considered for this position.