Senior Director, Care Coordination Operations

Senior Director, Care Coordination Operations

Join the Porter Team as the Senior Director, Care Coordination Operations!

Porter is seeking a Senior Director of Care Coordination Operations (Care Management, Disease Management, Utilization Management) who is a strategic and operational leader. The Senior Director is responsible for delivering high-quality, efficient, and compliant care coordination services. This role oversees all aspects of Porter's Care Coordination services, while leading the Care Guide Team to ensure exceptional member and client outcomes.

Key Responsibilities :

• Lead the development, implementation, and continuous improvement of care coordination capabilities to ensure optimal member engagement, outcomes, and client satisfaction.
• Oversee the Care Guide Team, fostering a culture of accountability, collaboration, and excellence in supporting members through the care continuum.
• Ensure seamless integration and alignment of all Porter Care Coordination programs with organizational priorities and regulatory requirements.
• Develop and execute data-driven performance metrics and operational KPIs to monitor effectiveness and drive results.
• Collaborate cross-functionally with clinical leaders, provider partners, and operational teams to ensure care delivery meets the highest standards of quality and efficiency.
• Stay current on regulatory changes, industry best practices, and innovative models of care to drive continuous improvement and innovation.
• Provide leadership, mentorship, and development opportunities for care coordination staff to enhance capabilities and engagement.
• Serve as a key partner to client stakeholders, ensuring that all services meet or exceed client expectations and contractual obligations.

Qualifications :

What Porter Offers :