Bilingual Customer Experience Representative

A company is looking for a Remote Customer Experience Representative who is bilingual in Tagalog.

Key Responsibilities

Provide service support to members and providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document details related to inquiries and collaborate with internal / external departments

Required Qualifications

High School Diploma or equivalent combination of education and experience

1-3 years of sales and / or customer service experience in a fast-paced environment

Preferred Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools

Ability to work scheduled shifts, including overtime and weekends as needed