Assistant Association Manager-Wilmington Office

Overview

Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina : physical property management, financial services, administrative services and technology services. We are currently seeking an Assistant Association Manager for our Wilmington office.

Responsibilities

Assist with coordinating, performing, and documenting community inspections for capital improvements / maintenance projects and / or violations

Understand community governing documents, architectural guidelines, maintenance responsibilities and policies

Assist Managers on creating, managing, and closing work orders

Handle violation letters and fines, close violations

Communicate with board members, committee members, and homeowners

Handle architectural request documentation and correspondence with committee members and homeowners

Fulfill questionnaire orders

Track and update Association insurance

Track and update vendor insurance and information

Manage clubhouse rentals

Manage clubhouse / pool access systems

Scan and maintain association files

Update Board information, committee directories, and FAQs

Assist in preparation of board meeting packages, community mailings, and meeting scheduling

Provide support creating newsletters and community notices

Update Association websites including monthly financials, board / annual meeting minutes, calendar events, amendments to guidelines / governing documents,

Provide customer service support through phone and email

Skills for success

Strong written and verbal communication skills

Strong conflict resolution skills

Strong customer service skills

Strong multi-tasking and time management skills

Strong organizational skills with keen attention to detail

Experience with Microsoft Office

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