Director - Outbound Transportation
The Director - Outbound Transportation is responsible for the management of all outbound transportation operations for The Michaels Companies. This includes deliveries from Distribution Centers (DCs) to stores and DC to DC. This position provides leadership of over $100 million in spend across intermodal, TL, LTL, dedicated multi-stop TL, and on-demand delivery. The leader is an enabler of successful retail operations through superior execution and providing retail support via a communication team.
Major Activities
Leadership of Internal Partners & Team
- Create an environment of operational consistency and continuous improvement through exceptional leadership of a team of transportation professionals.
- Develop and leverage routines, process and reporting to deliver outstanding service to end customers.
- Collaborate and proactively communicate with cross-functional business leaders on transportation initiatives, issues, and goals to ensure alignment and gain buy-in for business initiatives and changes. Primary business partners include distribution centers, supply chain planning, inventory management, store operations, finance, merchandising, technology, and human resources.
Drive Efficiency and Innovation
Identify optimal processes and external business partnerships to drive cost and service improvements across the enterprise.Lead the identification and prioritization of domestic transportation reporting and technology enhancements that drive efficiency in transactional processes, eliminate manual activities, and enable efficient utilization of transportation staff.Partner with supply chain team members and internal stakeholders to develop new delivery methods that enable future business needs.Business Planning & Financials
Provide leadership to determine weekly, monthly, quarterly, and annual transportation capacity resource needs and ensure business plans and processes are actioned to ensure support of business volumes across nodes and channels.Lead, establish, and enhance the operational and financial reporting that accurately forecasts outbound transportation operating plans.Identify industry trends across to accurately plan for changes in capacity availability and rates. Adjust operational, financial, and contingency plans based on ever-changing market conditions.Leadership of External Partners
Lead daily and weekly provider operational performance reviews, establishing expectations and driving accountability.Partner with internal transportation sourcing organization to direct quarterly business reviews and build strategic partnerships.Provide leadership that ensures measurement of business partner performance and continual identification of alternatives to ensure continuity of service and operations.Other duties as assigned
Preferred Education / Experience
Bachelor's degree or significant substitutable experience.Minimum Type of Experience Required
10+ years of experience in large-scale transportation / supply chain operationsIn-depth experience utilizing and leveraging advanced transportation systems such as BlueYonder (JDA), ProShip, and FourKites.Must have worked and led in an environment with highly automated transportation processes.Deep and detailed industry knowledge and experience across all domestic modes : LTL, TL, intermodal, parcel, dedicated fleet operations, and on-demand home delivery.Experience and ability to collaborate and communicate within a complex omni-channel retail organization.Experience in working with ecommerce operations leaders to solve business and customer service challenges and issues.