Desktop Support

Job Title : Desktop Support

Location : Dalton, GA (Onsite)

Type : Contract

Job Description :

Provide PC refresh Services and Tool Deployment

Operations :

Assist Local IT by installing ManageEngine, Crowd strike and Splunk on company owned equipment.

Assist Local IT to refresh 152 computers to company standards at the aforementioned sites

Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.

Assist Local IT in additional infrastructure deployments at the four Dalton, GA sites

Assists more-senior Local IT team members, OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements

Administration

Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.

Keep Local IT Leadership team informed of remote site risks identified.

• Liaison with the various Local IT support channels for any L3 incident management.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.