Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Seattle, Washington. In this contract position, you will play a key role in ensuring customer satisfaction by managing accounts, processing orders, and addressing inquiries. If you excel at multitasking and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities :
- Handle customer accounts with accuracy and professionalism, ensuring all orders are processed efficiently.
- Utilize external warehouse websites to manage inventory data and maintain up-to-date information.
- Communicate proactively with customers regarding delays, issues, or updates related to their orders.
- Respond promptly to inquiries via email and other communication channels, ensuring excellent customer service.
- Update container reports on a weekly basis using Excel to maintain accurate records.
- Generate daily invoices for customer orders and issue credit memos when necessary.
- Provide backup support to the Customer Service Manager as required.
- Perform additional job-related tasks to support overall operations and customer satisfaction.
- Proven experience in call center customer service or a related field.
- Proficiency in managing multiple browser tabs and navigating various systems.
- Strong skills in email correspondence and written communication.
- A focus on customer success and the ability to resolve issues effectively.
- Familiarity with addressing connectivity problems and troubleshooting.
- Proficiency in Microsoft Excel for reporting and data management.
- Excellent organizational and multitasking abilities.
- Ability to work collaboratively in a team-oriented environment.