Network Monitoring Technician 2 - R10211483-7

Relocation Assistance

No relocation assistance available.

Clearance Type

None.

Travel

No.

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history—from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage, and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work—and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history; they're making history.

Role Overview

Northrop Grumman's Enterprise Services organization, within the Service Delivery area, has an immediate need for a Network Monitoring Technician to join the Enterprise Event and Outage Management team. This team is responsible for providing IT monitoring services for the Northrop Grumman United States Network (NGUSN) and various international networks. The candidate will monitor the Global NG Enterprise infrastructure & services, work within the incident management process, perform initial diagnosis, and drive service restoration to meet defined service level commitments. The role also involves coordinating the resolution of IT-related outages and issues with external service providers and engaging cross-functional teams throughout the process.

Operational Details

The Enterprise Event and Outage Management team operates on a 24x7 schedule and requires on-call availability and support across a variety of shifts, including holidays and weekends. Shift assignments will be based on staffing needs and may change as support requirements evolve. This position is virtual and remote and can be performed anywhere within the continental United States.

Basic Qualifications

• High School Diploma and 2 years of related experience OR Associate's or other 2-year technical degree in related discipline.
• Knowledge of network infrastructure topologies, devices, and troubleshooting techniques.
• Ability to solve problems using training, knowledge, tools, and analytical skills.
• Organized, self-starter with superior customer service skills and meticulous attention to detail.
• Ability to establish and manage bridge calls for incidents and outages.
• Capability to coordinate and lead outages and events, providing effective oral and written communications.
• Strong attention to detail—driven to prevent errors.
• Ability to grasp complex information quickly and conduct effective research.
• Excellent oral and written communication skills.
• Ability to translate incident communications from technical details into non-technical summaries.
• Strong judgment and decision-making skills.
• Proven ability to work cooperatively in a team environment.
• Availability and willingness to work any shift (1st / 2nd / 3rd, including weekends) and provide 24x7 on-call coverage with PTO and holidays.

Preferred Qualifications

Salary Range

Primary Level Salary Range : $49,400.00 – $82,400.00. Northrop Grumman considers a number of factors when determining base salary offers, including scope, responsibilities, and candidate experience.

Benefits

Employees may be eligible for overtime, shift differential, and discretionary bonuses in addition to base pay. Annual bonuses reward individual contributions and company results. In addition, Northrop Grumman offers a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, company-paid holidays, and paid time off for vacation and personal business.

EEO Statement

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http : / / www.northropgrumman.com / EEO. U.S. citizenship is required for all positions with a government clearance and certain restricted positions.

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