Desktop Support Specialist

Compensation Range :

Hourly : $22.00 - $28.34

Position Summary

The Desktop Support Specialist provides technical support and troubleshooting for desktop / laptop hardware, software, and peripheral devices. Offers intermediate Information Technology (IT) end-user support, responding promptly to technical inquiries via phone, email, and a ticketing system. Documents and tracks issues, ensuring timely resolution, while also maintaining accurate inventory records and recommending system enhancements for smoother operations. Diagnoses and resolves desktop issues, installs and repairs hardware, and manages software installations. Additionally, the Desktop Support Specialist provides excellent customer service while training on hardware use, as well as contributing to critical IT projects.

Essential Functions :

• Provides intermediate to advanced end-user support for all IT-related issues.
• Documents, tracks, and monitors Desktop Support trouble tickets to ensure a timely resolution.
• Responds to telephone calls, emails, and tickets for technical support.
• Analyzes, diagnoses, tests, and resolves desktop end-user problems.
• Maintains precise and accurate accounting of IT inventory, licensing, and assets.
• Installs, maintains, and repairs hardware components to ensure optimal performance is achieved.
• Recommends system modifications to reduce incidents and problems.
• Remotely installs software applications.
• Ability to multi-task and prioritize workflow.
• Create and maintain knowledgebase and reference documentation.
• Provides excellent customer service.
• Provides training to end-users on hardware-related items.
• Assists or leads important IT tasks and projects.
• Builds images for desktops.
• Prep equipment shipments.
• Creates user accounts and maintains end-user security in various systems.
• Assists Infrastructure and Development groups as needed.
• Provides training to end-users on hardware-related items.
• Provides audio / visual and conferencing support for events.
• Reasonable and consistent attendance to fulfill the requirement of the position.
• Other duties as assigned.

Supervisory Responsibilities : N / A

Requirements :

Education & Experience :

Competencies / Technical / Functional Skills :

Location : On-Site, Spectrum Center

Travel : Some Travel Required

#LI-Onsite

Candidate receiving offers will be offered a salary / pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.