Clinic Lead

Urgent Care Clinic Manager

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 170+ locations and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

Salary : Starting at $21 per hour

Responsibilities :

Quality Care and Patient Safety :

• Assists and identifies opportunities for improvement and executes improvement plans approved by the Multi-site Managers.
• Supervises the orientation, training and cross training of clinic staff to ensure that all competencies, policies, established practices and standards are followed and adhered to in partnership with the Multi-Site Manager and Provider.
• Communicates job expectations and conducts individual and group coaching and training interventions for new and tenured clinic employees.
• Collaborates with the Provider to facilitate daily briefing and monthly meetings.
• Assists with partnering with leadership in partnership with Multi-site Manager to manage site staffing levels to ensure the office is adequately staffed to serve patients.
• Monitors patient flow to ensure clinic is operating efficiently at all times. Works with all site staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Utilizes surge protocol as needed or when requested by Provider.
• Assists and facilitates support as needed and requested to or by Providers.
• Actively consults with Providers to ensure optimal conditions in the delivery of patient care.
• Assists with oversight of all clinic staff and activities to ensure the correct and timely delivery of all services.
• Follows established scripts and protocols including patient rooming, discharge and call backs.
• Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.
• Accountable for completion and oversight of 'Clinical Lead To Do and To Delegate' list when leader on duty.

Customer Service :

Efficiency Measures :

Professionalism :

Minimum Education and Experience :