Technical Support Analyst 2 (Onsite)

Job Description

Job Description

Job Title : Technical Support Analyst 2 (Onsite)

Location : Richmond, VA

Duration :  12 Months

Job Description

Top Technical Skills

• Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Experience installing and configuring software applications across various systems.

Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Capable of resolving issues independently and escalating appropriately when necessary.

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Provides training and guidance to end users and staff on IT systems and processes as needed.

Skills :

Skill Required / Desired Amount of Experience Telecommunications skills (POTS lines, VoIP, and cell)Nice to haveA / V Systems SupportNice to haveHelpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediationRequired3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed.Required

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