Medical Assistant Clinical and Laboratory Support

ORGANIZATION OVERVIEW :

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes medical, mental health, housing, education and employment, youth justice, and community programs. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 5,000 youth annually.

JOB SUMMARY :

The Medical Assistant – Clinical and Laboratory Support provides both clinical and laboratory services to ensure high-quality patient care and efficient clinic operations. This position combines clinical and laboratory responsibilities, supporting both patients and the healthcare team. Key duties include rooming patients, collecting and processing specimens, performing laboratory procedures, and providing health education. The role also ensures lab safety, maintains inventory, and supports compliance with regulatory standards. This integrated position is essential to the smooth functioning of the clinic and contributes to a welcoming and effective care environment. This position also assists with tasks outside the direct responsibilities of the role when needed to ensure clinic operations. This is a part-time position at 27.5 hours a week.

RESPONSIBILITIES

Laboratory Support

• Perform phlebotomy, process and prepare blood and urine for in-house testing and lab send-outs.
• Ensure medical staff adhere to the laboratory’s quality control procedures, regulations, and documentation.
• Act as the lead for monitoring and maintaining lab inventory, ordering and restocking supplies; assist with overall clinic inventory, ordering and restocking.
• Perform daily, weekly, and monthly quality control, troubleshooting, and equipment maintenance.
• Make appropriate decisions based on the quality control results regarding patient testing. Notify appropriate staff when problems occur.
• Ensure timely communication of difficult or unusual requests, results, or test follow-up that is necessary to completion of the procedure.
• Monitor and perform administrative functions to ensure accurate test ordering and reporting of patient results.
• Monitor and perform specimen collection to ensure the accurate and appropriate performance of patient testing while maintaining patient dignity, comfort, and confidentiality.
• Monitor and document in lab log reports to MDH untreated STI’s using the state reporting form.
• Communicate errors to immediate supervisor and document when errors are found.
• Maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures and standards.
• Uphold medical clinic compliance with legislation and regulations related to health care clinics (HIPAA, OSHA, CLIA, etc.).
• Maintain effective working relationships with external agencies and partners to ensure ongoing compliance and support lab operations.
• Manage the disposal of hazardous and nonhazardous waste.
• Ensure the laboratory is clean and well organized.

Clinical Support

General

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

LOCATION :

Essential Onsite – This role requires the employee to be onsite.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS :

The pay rate for this position is between $25 and $25.50, based on qualifications.

Face to Face offers part-time employees benefits which include short-term disability, long-term disability, life insurance, 403b account (3% employer match), generous PTO and 11 paid holidays.

Face to Face is an Affirmative Action / Equal Opportunity Employer . Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.