Rooms Controller Marriott Kansas City Airport - Kansas City, MO

Rooms Controller

Hotel Equities is seeking a Rooms Controller at the Marriott Kansas City Airport located in Kansas City, MO.

About the Role:

The Rooms Coordinator/Guest Services plays a pivotal role in ensuring the seamless management and allocation of guest accommodations within the hospitality environment. This position is responsible for coordinating room assignments, managing reservations, and collaborating closely with housekeeping and front desk to maintain high standards of guest satisfaction. The Rooms Coordinator acts as a central communication hub, addressing guest requests and resolving any room-related issues promptly and efficiently. By overseeing room availability and maintenance schedules, this role directly contributes to optimizing occupancy rates and enhancing the overall guest experience. Ultimately, the Rooms Coordinator ensures that all aspects of room management operate smoothly to support the establishment's reputation for exceptional service.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in hotel operations, front desk, or room coordination roles.
• Proficiency with reservation and property management systems.
• Strong organizational and multitasking abilities.
• Excellent communication skills in English.

Preferred Qualifications:

• Associate degree or higher in Hospitality Management or related field.
• Must have Marriott FSPMS and MARSHA experience
• Experience with hospitality software such as Opera, RoomKey, or similar platforms.
• Knowledge of health and safety standards in accommodation services.
• Multilingual abilities to assist a diverse guest population.
• Customer service certification or training.

Responsibilities:

• Manage daily room assignments and coordinate with front desk and housekeeping to ensure timely room readiness.
• Monitor room availability and update reservation systems accurately to maximize occupancy and revenue.
• Communicate effectively with guests to address special requests, resolve room-related issues, and provide information about accommodations.
• Collaborate with maintenance teams to schedule and track room repairs and upkeep, ensuring all rooms meet quality standards.
• Prepare and maintain detailed reports on room status, occupancy rates, and any incidents affecting guest accommodations.
• Work front desk to check guests in and out

Skills:

The Rooms Coordinator utilizes organizational skills daily to manage multiple room assignments and ensure smooth operations across departments. Communication skills are essential for interacting with guests, housekeeping, maintenance, and management to coordinate efforts and resolve issues promptly. Proficiency in reservation and property management software enables accurate tracking of room availability and guest preferences, which supports efficient scheduling and maximizes occupancy. Problem-solving skills are frequently applied to address unexpected challenges such as last-minute room changes or maintenance emergencies. Additionally, attention to detail ensures that all rooms meet cleanliness and safety standards, contributing to a positive guest experience and the establishment's overall success.