Customer Support Supervisor

A company is looking for a Customer Support Supervisor to lead a team of Customer Care Representatives.

Key Responsibilities

Provide day-to-day leadership, coaching, and direction to the customer care team

Monitor team performance and ensure service levels and customer satisfaction targets are met

Collaborate with other departments to resolve escalations and support continuous improvement initiatives

Required Qualifications

Minimum of 3 years of experience in a customer support or contact center role

At least 1 year of people leadership experience supervising front-line staff

High School Diploma or equivalent required

Proficient in Microsoft Office, particularly Excel

Ability to manage changing priorities in a fast-paced environment