Manager of Guest Experience

A company is looking for a Manager, Member & Guest Experience to lead the Experience Strategy Team and enhance customer engagement and satisfaction.

Key Responsibilities

Lead and execute customer and owner engagement strategies aligned with company goals

Collaborate with various departments to design impactful customer experiences

Utilize analytics to identify engagement opportunities and report performance to senior leadership

Qualifications

Bachelor's degree in Business, Industrial Engineering, Marketing, or related field (MBA preferred)

5-8 years of experience in customer experience, strategy, or transformation roles

Background in travel, hospitality, or service-intensive industries preferred

Demonstrated success in leading cross-functional initiatives with measurable results

Strong analytical skills with the ability to translate data into actionable insights