Diner & Outreach Client Coordinator

Job Description

Job Description

Summary

Catholic Charities of Acadiana is seeking a compassionate, resourceful, and people-centered Diner and Outreach Client Coordinator to join our team at St. Joseph Diner. This position serves as the primary point of engagement for individuals-both sheltered and unsheltered-seeking meals and support services. More than just a meal, we believe every guest deserves to be seen, heard, and supported. In this fast-paced and dynamic role, you'll build meaningful connections with clients, help identify needs, and provide referrals to Catholic Charities' programs and trusted community partners. By fostering a welcoming and trauma-informed environment, you will help ensure that St. Joseph Diner remains a safe and respectful space for all. At Catholic Charities of Acadiana, we believe in caring for the sacred gift of all human life, especially the most vulnerable. As part of our team, you'll be on the frontlines of hunger relief and homelessness services, making a direct impact every day. If you are passionate about creating a welcoming environment where every guest feels valued and supported, we'd love to hear from you. Apply today to join our mission-driven team.

Key Responsibilities

• Welcome guests with dignity and compassion while building trust through daily conversations and engagement.
• Use trauma-informed practices to assess client needs related to food, housing, hygiene, mental health, substance use, and employment.
• Implement low-barrier daily activities such as conversation circles, art sessions, and resource spotlights.
• Monitor client behavior, de-escalate crises, and promote a calm and safe dining atmosphere.
• Document meaningful client interactions, referrals, and observations in the Community Services database.
• Collaborate with team members across programs to provide comprehensive care and referrals.
• Uphold cleanliness, organization, and professionalism in all work areas.

Job Qualifications

Job Specifications

Dental insurance