The Role
The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.
Role Accountabilities
Sales
- Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Work collaboratively to achieve and exceed team and counter goals.
- Create Brand awareness through the sharing and demonstration of your product knowledge
- Introduce new product launches
- Seat customers for a makeup service
- Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Consistently promote the Tilbury Touch to the customers.
Customer Service
Lead by example at all times to promote the Tilbury Touch and exceptional customer serviceDeal with customer queries, through the use of sound judgement and achieving positive outcomesSeat customers for a makeup serviceWorking quickly and accurately in time pressured conditionsTake every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines.Teamwork
Assist in the execution of events meeting both booking and sales goals.Demonstrate a positive and cooperative approach towards your work and your colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performanceOperations
Ensure that the store is ‘customer ready’ from open to close of businessMaintain excellent hygiene standards. Clean display units, tools and testers throughout the dayAssist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customerAdhere to the Company cash loss prevention procedures and security policiesImplement visual merchandising, new launch displays and collateral placement as directed by the management teamComplete administrative tasks in a timely and accurate mannerRaise operational issues for resolution in a timely mannerStore and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail colleaguesMaintain the store standards and policies at all timesProactively suggest win-win opportunities to drive sales within store colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.Recognize and celebrate great performanceReporting Relationships
Boutique Manager
Key Selection Criteria
A strong artistry portfolio.Examples of leading events and masterclassesProven track record of strong sales performanceExperience of managing, developing, and coachingBase Salary Range
$28-$30
Company Benefits
Generous staff discount to use on all productsAccess to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema ticketsMedical, dental, and vision benefitsCommuter Benefits (Pre-tax)Flex Spending Account (FSA)Employee Assistance Program (EAP)401(k) with Company matchPaid Time OffCharlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting
Culture of the Team
We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast-paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury, as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.
OUR MISSION‘TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES’
#J-18808-Ljbffr
