Patient & Family Concierge- Emergency Department

Patient And Family Concierge Opportunity At UPMC McKeesport

UPMC McKeesport is looking for a Patient and Family Concierge to support the Emergency Department. This position is Full-Time, and candidates must be willing to work weekends.

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Responsibilities

Destination Coordination :

• Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.
• Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information.
• Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate.
• Issues patient scooters to patients and visitors as needed.
• Assists with parking cashier functions and validates patient parking.
• Establishes tracking of patient belongings upon admission.

Environmental Services :

Dietary Services :

Transportation Services :

General :

Must have the desire, drive, and compassion needed to always provide an exceptional patient and family experience.

High School diploma OR active High School / GED program enrollment OR one year of previous job experience required in lieu of HS Diploma / GED.

Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran