Collections Representative

TekSystems is currently hiring for SEVERAL Collections Specialists in the Springfield, MO area! These positions are on site but they can start ASAP!

MUST HAVE : 1-3 years of collections experience (Any industry) or outbound call center / customer service experience or experience with high volume outbound calls!

Description

Their company serves as the gap between claims (health, workers comp, etc) and the law firms that are processing the cases. These individuals are collecting on what is owed, and they need help before year end.

They will be on the phones, calling their accounts to get collection on open invoices. They will be tracking these accounts through an Excel program. They will call the law firms or the insurance carriers to ask for the money owed from their work. The more experienced ones will be attached to larger accounts with more money, others to more accounts but for lower volume.

They will be calling the point of contacts for these accounts, adjusters, claims managers, anyone who should be paying for it.

Out of the gate, the person must be comfortable speaking with the customer on the phone. It is B2B collections, but they need to be persistent, calling the accounts every 2 days. They will have scripts and email templates, but they will need to adapt on their follow ups and be specific. Asking specific questions like "If you are sending a check, how much? What is the check number? When are you mailing it? If you need me to get back to you, what date can I follow up? If this wasn't meant for you, then who is it specifically meant for? What is their name and contact information?"

They will have to do a lot of invoice research, looking at details in the accounts, which puts them at needing to send out 20 emails a day with info to their accounts, and making 3-10 calls a day to track them down. Their KPIs are going to be on activity, not the amount collected.

Additional Skills & Qualifications

Customer Service

Excel

Collections

Experience Level

Intermediate Leve

Job Type & Location

This is a Contract to Hire position based out of Springfield, MO.

Pay and Benefits

The pay range for this position is $17.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Springfield,MO.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.