IT Service Desk Manager

IT Service Desk Manager

Turn your job into a career with Evergreen Healthcare Group!

Job Summary :

Evergreen Healthcare Group  in  Vancouver, Washington  is looking for a qualified IT Service Desk Manager to oversee the Service Desk Team and ensure that tickets are handled in a timely, efficient, and thorough manner.

Essential Functions :

Team Management

Oversee performance of team members, coach employees, and perform annual reviews

Balance workloads between team members

Coordinate with other managers, in IT and other departments

Report on tickets, workloads, and performance

Work with IT Director to prioritize tasks and meet organizational strategic initiatives

Mentor staff to foster professional development

Coordinate resource availability

Hire and train new staff

Policies

Develop processes and procedures for the service desk

Ensure position-based access is accurate and up to date

Identify weaknesses and suggest and / or implement changes

Other

Maintain hardware inventory

Identify and react to ticket trends

Manage software licenses and assignments

Knowledge, Skills and Abilities :

Excellent communication skills

Attention to detail and thoroughness

Ability to manage multiple varied workloads (personal and team) in a high-stress environment

Ability to foster relationships with and mentor your team

Ability to identify trends and weaknesses

Benefit Highlights :

Private Health Care Plan (Medical, Dental, Vision)

UKG Wallet - Work Today, Get Paid Tomorrow!

Life Insurance

Employee Assistance Program

Training & Development Opportunities

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.