iManage is hiring : Manager of UX Research in Chicago

Overview

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays and Thursdays to collaborate, connect, and learn from peers, while maintaining flexibility for meaningful work-life balance.

We are seeking a strategic and hands-on Manager of UX Research to lead our research practice and elevate the voice of the user across our enterprise platform. This role is ideal for a seasoned research leader who thrives at the intersection of business strategy, product innovation, and user-centered design.

You will be responsible for building and scaling a high-impact UX research function that informs product direction, drives measurable business outcomes, and champions the needs of legal professionals and knowledge workers. You’ll work closely with executive leadership, product management, engineering, and design to ensure research is a strategic asset in decision-making.

Responsibilities

Strategic Leadership

Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.

Align research initiatives with business goals, product roadmaps, and customer success metrics.

Define and evangelize a vision for research maturity across the organization.

Research Operations & Execution

Design and execute mixed-method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points.

Establish scalable research processes, tools, and templates to support a growing team and cross-functional partners.

Leverage the research repository and insight-sharing cadence that connects research to business outcomes.

Cross-functional Collaboration

Facilitate workshops and storytelling sessions to socialize insights and drive alignment.

Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.

Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies.

Measurement & Impact

Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.

Develop frameworks to measure the ROI of UX research and its influence on product success.

Qualifications

10+ years of experience in UX research, with at least 3 years in a leadership role.

Proven success advocating for research within executive and engineering teams.

Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.

Strong understanding of enterprise software and / or legal tech environments.

Excellent communication, storytelling, and stakeholder management skills.

Experience building research functions from the ground up or scaling existing teams.

Familiarity with legal workflows, compliance, or document management systems is a plus.

Note : If you do not meet every qualification, we encourage you to apply. We are committed to building a diverse and inclusive environment.

Compensation & Benefits

The overall US annual base salary range for this position is $150,000–$200,000. Individual compensation depends on qualifications, experience, and candidate location. This range does not include bonuses or other benefits. The recruiter will provide more details about the offer range during the hiring process.

About iManage

iManage is dedicated to Making Knowledge WorkTM. Our cloud-enabled, secure knowledge work platform serves professionals across 65+ countries. We continuously innovate to solve complex professional challenges and enable better business outcomes.

We value problem-solvers who enjoy collaboration and strive to unlock potential in themselves and others.

iManage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. See our privacy policy for information on how we handle personal data.

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