Aging Case Aide 2 (Local Government) - Monroe County Area Agency on Aging

THE POSITION

Are you a compassionate individual looking for a rewarding career? If so, join Monroe County Area Agency on Aging as an Aging Case Aide 2 to make a positive impact in the lives of vulnerable, elderly members in our community. We are committed to strengthening family life, assisting individuals in attaining or maintaining independence and self-care, and protecting adults in danger of neglect, abuse, or exploitation. Apply today to support and empower the well being of adults by providing information and assistance so they can remain active, healthy, productive, and independent throughout the community!

DESCRIPTION OF WORK

As an Aging Case Aide 2, you will be tasked with fielding a large volume of incoming calls where you will be responsible for assisting older adults in obtaining a wide range of services. Work involves supporting professional and technical social services personnel in providing information and referral activities to older adults in order to help them better understand the community resources available to meet their individual needs. You will play an active role in identifying and engaging isolated individuals throughout the county, ensuring they are aware of and connected to helpful resources, services, and programs. Additional responsibilities include :

• Maintaining up-to-date knowledge regarding community programs and services
• Compiling accurate intake and referrals documentation
• Interviewing older adults over the phone
• Providing detailed explanations relating to the procedurals aspects of obtaining services
• Completing Reports of Needs for Protective Services
• Representing the agency at fairs and events
• Performing miscellaneous administrative tasks as needed

Work Schedule and Additional Information :

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

your score may be lower than deserved.