Intake Specialist - Bilingual Spanish (Remote-EST)

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

We are seeking an Intake Specialist (Bilingual / Spanish) - Remote, prefer candidates from Eastern Time Zone. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state, and special requirements.

This role will be supporting the Southeast region. All candidates are eligible to apply. Preferred candidates will bring Southeast payer knowledge and office administrative experience.

Your Impact

• Promotes the values of Hanger
• Receives incoming calls from patients and scheduling various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirms requested appointment
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and routes general inquiry calls
• Contacts patient for no show / rescheduled appointments

Minimum Qualifications

Required

Preferred

Additional Success Factors

Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions

Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues

Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols

Proficient computer skills including Windows-based office technologies (ex. Word, Excel), Outlook, and automated billing systems

Working knowledge of ICD-9, ICD-10, HCPC / CPT, and other coding

Ability to use office equipment; such as, facsimile machine, calculator, and postage machine

General knowledge of state, federal, and regional collection and reimbursement laws

Excellent organizational skills and able to manage multiple tasks in a fast-paced environment

Must have an enthusiastic and positive attitude

Ability to work independently, exercise creativity, and be attentive to detail

Pay range of $17.75 to $22.00 per hour + annual bonus : up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location, and other variables.

Our Investment in You

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.