Executive Support Team Lead, Call Center

EXECUTIVE SUPPORT TEAM LEAD

ASEA is looking for a talented and enthusiastic Executive Support Team Lead to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY :

A Executive Support Team Lead organizes and executes the daily activities in the call center. The position will focus on building a world class support center by coaching, training, and guiding representatives in executing their tasks.

RESPONSIBILITIES :

• Act as an information source by answering questions, assigning tasks, and provide follow up and instruction.
• Manage schedules to control adequate staffing levels.
• Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
• Provide customers with product and service information.
• Follow up to customer calls and handle escalated unresolved problems where necessary.
• With the manager, help develop and apply a support knowledge base and ensure compliance to organizational processes and policies.
• Provide initial performance evaluations.
• Be visible to answer questions.
• Motivate and encourage Account Managers through positive communication and feedback.
• Measure performance with KPIs such as ACW, hold time, refuse calls, etc.
• Ensure a friendly and motivating work environment
• Keep management informed about recurring issues or problems
• Manage their own list of Executives.
• Flexible hours may require.

QUALIFICATIONS :

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products

Job Posted by ApplicantPro