Talent.com
Guest Services / Front Desk Supervisor
Guest Services / Front Desk SupervisorVision Hospitality Group, Inc. • Boulder, CO, US
No longer accepting applications
Guest Services / Front Desk Supervisor

Guest Services / Front Desk Supervisor

Vision Hospitality Group, Inc. • Boulder, CO, US
16 hours ago
Job type
  • Full-time
Job description

Overview

Guest Services / Front Desk Supervisor role at Vision Hospitality Group, Inc.

Compensation

Base pay range : $23.00 / hr - $23.00 / hr

Job Description

Guest Services / Front Desk Supervisor assists the Front Office Manager / Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM. ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple :

  • Focus on ways to promote and engage in internal growth programs.
  • Continuously exemplify and live by our Culture.
  • Meet / exceed our company goals and three metrics.

Responsibilities

  • Complete all required training
  • Have proven advanced knowledge and skills related to guest services, PMS systems and basic supervisory skills
  • Adhere to all standard operating procedures and property specific brand standards
  • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
  • Provide personalized, friendly service to every guest and associate
  • Assist in overseeing the Front Office and maintains a high standard
  • Monitor and evaluate guest satisfaction
  • Recognize regular and VIP Guests promoting Brand loyalty program
  • Maximize room occupancy at best rates
  • Promote other services and facilities of the hotel through up-selling techniques
  • Assist with other departments when necessary
  • Comply with hotel security, fire regulations, and all health / safety regulation and legislation
  • Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
  • Have knowledge of surrounding area
  • Necessary Skills

  • Keep confidential the business functions of the company including, but not limited to, financial status, customer / guest information, employee issues, etc.
  • Must be responsible for security of guests, fellow employees and hotel assets
  • Have knowledge of fire alarm system and evacuation procedures
  • Able to report to scheduled shifts
  • Able to communicate effectively in writing, by telephone and in person
  • Able to work a flexible schedule
  • Is organized, honest, and works well with others
  • Maintain a clean and attractive work area, uniform, and person
  • Has the highest degree of integrity and is humble, living by the Golden Rule
  • Able to work with people from diverse cultures and backgrounds
  • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
  • Be able to bend, reach, kneel, push, and stretch and lift and / or carry up to 25 pounds
  • Can perform work for 8 hours and work in a restrictive space / environment.
  • Must have eyesight enabling vision both near and far
  • Must be able to use / lift arms for up to 8 hours
  • Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
  • Have finger dexterity for operating equipment such as PMS systems and computers.
  • Must speak in a clear, understandable voice, hear at a basic level, and understand English
  • Must be able to write effectively to communicate guest needs and operational items for team.
  • Equal Opportunity

    Vision Hospitality Group is an equal opportunity / AA / Disability / Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

    NOTE : Vision Hospitality Group, LLC participates in e-verify prior to employment.

    Benefits

  • Paid Time Off
  • Optional Health, Wellness and Care benefits
  • Health Reimbursement Program
  • Flexible Spending Account
  • Stay Discounts
  • Optional Company paid Life Insurance
  • 401(k) and 401(k) matching
  • Employee Assistance Program
  • Several Voluntary and Supplemental Insurance Options
  • Select Paid Holidays and One Personal Floating Holiday
  • Loyalty Incentives and Other Unique Incentive Programs
  • Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Management
  • Industries : Hospitality
  • Vision Hospitality Group, Inc. participates in e-verify prior to employment. This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals.

    J-18808-Ljbffr

    Create a job alert for this search

    Front Desk Supervisor • Boulder, CO, US

    Related jobs
    Front Desk Agent

    Front Desk Agent

    Colorado Staffing • Denver, CO, US
    Full-time
    The Rally Hotel Front Desk Position.The Rally Hotel is a lifestyle hotel located in Denver's downtown, McGregor Square.The hotel is representative of all that Colorado has to offer.Located in the h...Show more
    Last updated: 1 day ago • Promoted
    Guest Services Agent

    Guest Services Agent

    Stonebridge Companies • Lone Tree, CO, US
    Full-time
    The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services.This role supports the hot...Show more
    Last updated: 30+ days ago • Promoted
    Bell / Valet Supervisor

    Bell / Valet Supervisor

    St Julien Hotel & Spa • Boulder, CO, US
    Full-time
    Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment e...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Sales Representative - Rumble Cherry Creek

    Front Desk Sales Representative - Rumble Cherry Creek

    Colorado Staffing • Denver, CO, US
    Full-time
    Rumble Boxing Cherry Creek Front Desk Sales Representative.Rumble Boxing Cherry Creek brings group fitness and boxing together in a high-energy, music-driven environment. We're not just a gymwe're a...Show more
    Last updated: 1 day ago • Promoted
    Patient Experience Representative - Front Desk

    Patient Experience Representative - Front Desk

    Panorama Eyecare • Boulder, CO, US
    Part-time
    Patient Experience Representative - Front Desk.At Boulder Eye Surgeons, a Panorama Eyecare company, we are a community of dedicated professionals united in our quest to provide the best eyecare any...Show more
    Last updated: 27 days ago • Promoted
    Guest Service Manager

    Guest Service Manager

    Stonebridge Companies • Denver, CO, US
    Full-time
    The purpose of a Guest Services Manager is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenue...Show more
    Last updated: 30+ days ago • Promoted
    Job Front Desk Agent

    Job Front Desk Agent

    Highgate Hotels • Denver, CO, US
    Full-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show more
    Last updated: 30+ days ago • Promoted
    Full-time Front Desk Agent

    Full-time Front Desk Agent

    Sage Hospitality • Denver, CO, US
    Full-time
    Hotel Clio, A Luxury Collection Hotel.Your inspiration for unforgettable experiences in Cherry Creek North.Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry ...Show more
    Last updated: 12 days ago • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    Sage Hospitality • Denver, CO, US
    Full-time
    Supervises front office staff ensuring an efficient operation producing excellent results for our customers.Responds in a professional and courteous manner to arriving, departing and in-house guest...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Coordinator Surgery Center Part Time

    Front Desk Coordinator Surgery Center Part Time

    Fresenius Medical Care • Denver, CO, US
    Part-time
    As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR, demographic data entry requirements for payers, and Revenue Cy...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Agent - Year Round

    Front Desk Agent - Year Round

    Winter Park Resort • Winter Park, CO, US
    Full-time
    At 67 miles away, Winter Park is the closest ski resort to Denver.With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your fi...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    Crestline Hotels and Resorts • Fort Collins, Colorado, United States, 80528
    Full-time
    The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by regi...Show more
    Last updated: 30+ days ago
    Front House Supervisor - Longmont

    Front House Supervisor - Longmont

    The Screamin Peach • Longmont, CO, US
    Full-time
    Front House Supervisor - Longmont, CO .The Screamin Peach is hiring a full-time Front House Supervisor to oversee daily front desk operations while managing staff and essential systems a...Show more
    Last updated: 30+ days ago • Promoted
    Guest Services Supervisor

    Guest Services Supervisor

    Stonebridge Companies • Boulder, CO, US
    Full-time
    The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a profe...Show more
    Last updated: 13 hours ago • Promoted • New!
    Guest Service Agent

    Guest Service Agent

    The Rittenhouse Hotel • Lone Tree, CO, US
    Full-time +1
    Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales...Show more
    Last updated: 30+ days ago • Promoted
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & Resorts • Denver, CO, US
    Part-time
    Overview : The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or inf...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Agent

    Front Desk Agent

    Crestline Hotels and Resorts • Denver, Colorado, United States, 80249
    Part-time
    The Fairfield Inn & Suites at Denver Airport is looking for a Part-Time Front Desk Agent •.The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes...Show more
    Last updated: 30+ days ago
    Bilingual Front Desk

    Bilingual Front Desk

    CFHW • Boulder, CO, US
    Full-time
    You will help patients in a community health center with scheduling, co-payment, paperwork and work with the clinic team to ensure great patient experience. Do you enjoy getting to know patients, bu...Show more
    Last updated: 14 days ago • Promoted