Global Payments Operations Specialist

Global Payments Operations Specialist

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world's leading multinational employers, health plans, and health systems, Carrot's proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives.

Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you'll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You'll also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot's global payment experience for our members.

The Global Payment Operations Team sits within Carrot's Product organization and focuses on money movement, financial operations processes, and delivering an exceptional member experience. We collaborate cross-functionally to support Carrot's rapidly growing global business.

Minimum Qualifications :

• Bachelor's degree in Economics, Finance, Business Administration or related field
• 2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking
• Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation
• Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay
• High level of integrity, initiative, motivation and curiosity
• Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing
• Strong knowledge of Microsoft Excel and / or Google Sheets
• Comfort working and communicating with cross-functional teams and outside customers
• Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance

Preferred Qualifications :

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000.00 - $88,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice : Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to : securityreporting@get-carrot.com

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare's Innovators. Carrot's global workforce has been acknowledged with several accolades, including Fortune's Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.