Administration Aftersales Support Rep I

Job Description

Job Description

Job Summary :

Una-Dyn, part of the PIOVAN Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market different products, including resin-drying systems, gravimetric blenders, crystallizer, plasticizer, centralized material-conveying systems, temperature-control equipment and granulators.

Una-Dyn is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.

Una-Dyn, with Piovan Group, is one of the most experienced Company on PET Auxiliary Systems for preforms products with a recovery up to 100% of recycling.

ROLE (Job Description)

• Maintain department instrument listing and calibrations for inside and field service.
• Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
• Open ticket in SAP in case of Technical Support and assign it to the right person in the Aftersales Group
• Coordinate with the customer by sending the tariff form in case of technician intervention request.
• Handle Service Orders under own responsibility and promptly inform the ATSG Management about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision / agreement from the Sales referent.
• Check and get approval of FST’s expenses and time sheet

REQUIREMENTS