Client Services Clinician CMA - Concierge Medicine

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

Job Description

The Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities

• Takes patient vitals.
• Greets incoming patients.
• Acts as a liaison between the Program and other hospital departments / physician offices.
• Escorts the patient throughout the day to meet their needs.
• Troubleshoot and problem‑solve care delivery issues. Notifies clinic leadership and / or appropriate department / physician office of deviations in the patient’s schedule.
• Meets needs of patients who come through the Program.
• Ensures that patient arrives promptly at scheduled appointments. Makes adjustments to the patient's schedule to eliminate or minimize delays.
• Provides each department and / or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements. Collects and tracks medical information for internist prior to scheduled exit conference.
• Pre‑orders meals / snacks for patients as requested. Sets up rooms prior to the arrival of patients and cleans up after last patient exits.
• Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
• Educates patients with protocol and testing details / information.
• Collaborates with other clinical staff as appropriate.
• May administer shots / injections.
• Performs other duties as assigned.

Qualifications

Required

Must have either :

Current certification as a :

Preferred

Additional Information

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case‑by‑case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

#J-18808-Ljbffr