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Authorization Specialist
Authorization SpecialistSerenity Mental Health Centers • Jacksonville, FL, US
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Authorization Specialist

Authorization Specialist

Serenity Mental Health Centers • Jacksonville, FL, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Insurance Authorization Specialist Help Patients Access the Care They Deserve

At Serenity Healthcare , we believe that mental health care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist , you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.

This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.

⚠️ Please note : This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.

What You'll Do

  • Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
  • Coordinate with outside providers to obtain relevant medical records and patient history
  • Prepare, submit, and follow up on insurance authorization requests
  • Manage and organize incoming faxes and patient documentation
  • Represent and advocate for patients during clinical review calls with insurance providers
  • Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
  • Collaborate with clinical and administrative teams to support efficient patient care
  • Perform other administrative and operational duties as needed

About Serenity Healthcare

Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS) . We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.

We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.

Apply Today and Be a Voice for Patients in Need

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.

Requirements

What We're Looking For

Required Qualifications :

  • Strong desire to advocate for patients and ensure access to medically necessary treatment
  • Excellent problem-solving and critical thinking skills
  • Ability to manage deadlines , multitask, and stay organized
  • Strong communication skills — comfortable working with clinical staff and external providers
  • High attention to detail in documenting patient and insurance information
  • Confidence using online systems, EHR platforms, and computer tools

    • Preferred (Not Required) :

  • Experience in medical authorization, insurance coordination , or a healthcare administrative role
  • Familiarity with TMS, behavioral health, or prior authorization processes

    • Benefits

    Why You’ll Love Working at Serenity

  • Mission-driven work – Help patients access care that changes lives
  • Career growth – Join a rapidly growing mental healthcare company
  • Supportive culture – Be part of a team that values both people and performance

    • Benefits :

  • Competitive pay
  • 90% employer-paid medical, dental, and vision insurance
  • Life insurance and flexible spending account
  • 401(k) retirement plan
  • 10 paid holidays + paid time off
  • A culture that values your well-being and work-life balance
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    Authorization Specialist • Jacksonville, FL, US