IT Specialist - Systems Administrator

A company is looking for an IT Specialist - Service Desk Support and Systems Administrator.

Key Responsibilities

Identify, troubleshoot, and resolve user-reported technical problems involving workstations, laptops, mobile devices, and peripherals

Respond to and resolve advanced Service Desk tickets within defined Service Level Agreements (SLAs)

Perform advanced user account management in Active Directory and Google Workspace

Required Qualifications

Bachelor's degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics

At least 5 years of experience providing IT helpdesk support and systems administration in a Windows environment

Strong working knowledge of Windows operating systems and Microsoft Office Suite

Experience with endpoint encryption, multi-factor authentication, and IT security compliance practices

Familiarity with Service Desk trouble-ticketing systems and escalation workflows