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Switchboard Operator

Switchboard Operator

Intermountain HealthBillings, MT, US
4 days ago
Job type
  • Full-time
Job description

Switchboard Operator

Job Description : In this position, the Switchboard Operator provides processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the telephone system.

Posting Specifics :

  • Pay Range : $17.33 - $22.54 / hour (depending on experience)
  • Benefits Eligible : Yes (Medical, Dental, Vision, 401(k), and many more benefits)
  • Shift Details : Full time, 40 hours / week. Saturday - Wednesday, 3 p.m. - 11 p.m. No on call required
  • Department : Communications, St. Vincent Regional Hospital

Essential Duties and Responsibilities :

Switchboard Responsibilities :

  • Answers incoming switchboard calls in the order they're received.
  • Assists caller : answers questions, gives directions, transfers call or pages.
  • Answers the hospital emergency line, monitors Nurse Call and dispatches all emergencies.
  • Monitors and dispatches hospital facilities alarms.
  • Performs Resource Specialist duties (after-hours answering and contacting on-call providers, after-hours triage, after-hours medical records requests, after-hours appointment scheduling).

    • Minimum Requirements :

  • High School diploma or equivalent.
  • Ability to type 40 wpm.
  • Ability to communicate effectively and diplomatically within a multi-functional team.
  • Strong organizational skills and attention to detail.
  • Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.
  • Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position.

    • Physical Requirements :

    Physical Demands

    Sedentary-Primarily sitting / lifting 10 lbs maximum

    Location : Intermountain Health St Vincent Regional Hospital

    Work City : Billings

    Work State : Montana

    Scheduled Weekly Hours : 40

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

    $17.33 - $22.54

    We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

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    Switchboard Operator • Billings, MT, US