Associate Store Team Leader

Job Description

Job Description

SUMMARY :

The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill.

Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve organization and department goals.

Competencies needed to be successful in this job include : Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication & Collaboration, Process / Project Management, Sense of Urgency, Business Acumen and Functional / Technical Skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for :

The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;

Delivers results to key metrics :

Reviews customer concerns and resolves them appropriately within established guidelines

Ensures that established standards, plans, plan-o-grams, and advertising / signage are implemented and maintained;

Ensures the facility is neat, clean, and organized to prevent injury or accident.

Ensures effective communication with store team, program participants, community and customers.

SUPERVISORY RESPONSIBILITIES :

Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and / or ability required.

EDUCATION and / or EXPERIENCE :

Bachelor’s Degree or equivalent preferred. A minimum of four years' progressive business experience required, retail experience required. Minimum of two years supervisory experience required.

Or equivalent combination of education and experience.

COMPUTER SKILLS :

Must be proficient in Word, Excel and Outlook.

LANGUAGE SKILLS :

Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.

MATHEMATICAL SKILLS :

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the backroom during the winter. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands- Associate Store Team Leader

Frequency

Never

Almost Never

Occasionally

Frequently

Often

Sitting

Standing

Walking

Bending over

Crawling

Reaching Overhead

Crouching

Kneeling

Balancing

Lifting and Carrying

10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 75 lbs.

76 to 100 lbs.

over 100 lbs.

Push / Pull Max Force

0 to 20 lbs.

21 to 39 lbs.

40 to 59 lbs.

60 to 100 lbs.