Customer Support Representative

A company is looking for a Tier 1 Customer Support representative.

Key Responsibilities

Respond promptly and professionally to incoming telephone calls, chats, and tickets

Assist with order problems, exchanges, edits, and tracking while conveying product information to customers

Understand and resolve compliance issues in accordance with policies and procedures

Required Qualifications

Completed Secondary Education (High School diploma)

2 years of experience in a high-volume call center

Experience working in the insurance industry is preferred

Accountability to performance metrics

Ability to work weekends