Lead Veterinary Receptionist

Lead Receptionist Opportunity At East Riverside Veterinary Hospital

East Riverside Veterinary Hospital, nestled in uptown New Orleans, LA, offers an opportunity to work in a state-of-the-art facility that opened in July 2022. Our amazing team provides comprehensive care including advanced surgeries, dentistry, and innovative treatments like acupuncture and chemotherapy. We pride ourselves on a culture of compassion, treating each pet as our own, with a supportive environment fostering growth and learning. Enjoy working with advanced equipment in a beautiful setting, alongside a team dedicated to excellence in veterinary medicine. If you're looking for a place to grow, make a real difference in animal lives, and be part of a positive, professional team, we welcome you to join us at East Riverside Veterinary Hospital! As a Lead Receptionist you will :

• Train reception team
• Coach & motivate reception team
• Supervise reception team
• Hold reception team accountable for job duties through disciplinary conversations
• Provide feedback and lead performance reviews for reception team
• Interview & hire for receptionist position as needed
• Lead team meetings (monthly), huddles (daily), and 1 : 1s (quarterly)
• Create team schedules
• Edit team's timesheets as needed
• Resolve team and client concerns
• Help with responding to client reviews and send thank you cards and referral cards
• Oversee accuracy of client forms
• Report injuries following OSHA protocols
• Order prescriptions diets, office supplies, and other over the counter products
• Receive and place calls to clients
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures
• Maintain a positive attitude in all interactions with clients, pets and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
• Utilizing standard office / business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule including some weekend and holiday shifts
• Experience with veterinary software is preferred
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Possession of organizational skills
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations

Pay range of $17-$19 / hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24 / 7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team's continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization's success has not gone unnoticed, landing us recognition as #19 on Newsweek's "Most Loved Workplaces" list in 2022. Additionally, we have ranked among Inc. 5000's List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).