Collector Per Diem Day (Temporary 6 months)

Job Summary :

Responsible for collecting on assigned accounts in a professional and timely manner. Work with Insurance companies and other payors to resolve accounts efficiently. Responsible for Collection on all Managed Care accounts. Have the ability to help reduce aging AR. Work with Manager and or Lead on special projects. Must be able to multi-task and have knowledge of contract language.

Reports To : Managed Care Manager, and or CBO Director

Essential Job Duties :

• Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of the position of Collector.
• Follow up on all Managed Care accounts.
• Follows up on all accounts after billing until payment is received.
• Reviews and follows up on aged accounts with documentation in an efficient and thorough manner with accuracy.
• Ensures appropriate phone calls / or website status towards resolution on each account.
• Demonstrate the ability to create follow-up claim status spreadsheet for payors.
• Ensures re-bills to payors as needed and change update to correct plan IDs.
• Prepares appeals on denials and underpayments.
• Mails follow-up letters to patients / insurance companies as needed.
• Consistently exercises sound judgment in arranging account settlement plans.
• Prepares accounts settlement options in a clear and persuasive manner.
• Works accounts on work ques / reports provided, averaging a minimum of 35-40 per day.
• Demonstrate the ability to reduce aging AR.
• Attend payor and Vendor webinars as needed.
• Handles all clients in a courteous and professional manner.
• Ensures contractuals / discounts are applied to accounts as specified in each contract.
• Refers an account to a biller and forwards a copy of the primary carrier’s EOB if a secondary insurance is applicable.
• Follows up on all correspondence requiring action as needed.
• Retrieves Patient records from the HBF system as needed.
• Demonstrates the ability to recognize and deal with priorities in order to complete work in a timely manner.
• Work with Manager and or Lead on special projects.
• Assist Manager in the absence of Lead.
• Performs all other duties and projects as assigned.

Behavioral Standards :

Communication / Knowledge :

Collaboration / Teamwork :

Education / Experience :

Licensure / Certifications :

ADA / Physical Demands :

Director Signature Date

Administrative Team Signature Date

Employee Signature Date

Equal Opportunity Employer

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