Client Happiness Associate

A company is looking for a Client Happiness Servicing Associate.

Key Responsibilities

Respond promptly to client inquiries through various communication channels, providing accurate information and resolving concerns

Promote and cross-sell company products to eligible customers during servicing interactions

Assist clients with payment arrangements and guide them through loan processes and documentation

Required Qualifications

At least 1 year of experience in customer service, sales, or collections

Tech-savvy, with proficiency in navigating business systems and performing basic math calculations

Experience in student lending, banking, or financial aid industries is preferred

Background in call center environments or sales / account management roles is a plus

Familiarity with loan processing and / or underwriting procedures is advantageous