Head of E-Commerce Product Operations (Non-SaaS)
WhitecollarsLos Angeles, CA, US- Full-time
Job Description
Job Description
Head of Product & Operations? This could be your next big move.
Full-Time | Remote-Friendly | Core Hours : 09 : 00-17 : 00 EST
Our client, a US-based innovator in personalized children's books, is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AI-driven personalization, they create unforgettable adventures where every child is the hero.
They're now looking for a strategic, hands-on leader to drive both the product roadmap and operational engine behind these experiences.
In this role, you will :
- Lead Operations at Scale
Oversee the full book production lifecycle by managing a remote team of virtual assistants.
You'll optimize and scale our human-in-the-loop pipeline, with a focus on reducing end-to-end production time and minimizing reorder / rework rates.
Identify and prioritize story themes and product features using market trends, user insights, and both qualitative and quantitative research.
Your success will be measured by the timely rollout of new titles and features
that delight customers and meet business goals.
Create and maintain SOPs, training materials, and QA systems to ensure consistently high-quality output throughout every stage of production.
Improving rework rates and workflow consistency will be core to your impact.
Define and track operational metrics such as turnaround time and rework rates. You'll build dashboards to surface insights and drive continuous improvement across production performance.
Work closely with engineering, design, customer support, and marketing to enhance the customization experience and ensure smooth, on-time product launches with minimal operational friction.
What we're looking for :
Bonus Points if You Have :
Why join this team?
Sound like you? Apply now and write the next chapter.
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