Logistics Robotics Field Engineer

Job Title : Logistics Robotics Field Engineer

Department : Robotics Field Engineering

Job Level : L4

FLSA : Exempt

Job Summary :

The Logistics Robotics Field Engineer will deploy, maintain, and support Bear Robotics' industrial and warehouse robotics solutions, ensuring seamless integration into customer operations. This role requires hands-on experience with AGV and AMR systems, industrial engineering knowledge, and strong mechanical and system integration skills. The engineer will be instrumental in launching and growing our industrial robotics vertical, provide on-call support to customers one weekend per month, and travel frequently to customer locations and Bear Robotics' US offices as needed.

Key Duties / Responsibilities :

• Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
• Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
• Integrate robotics solutions into existing workflows and industrial systems.
• Conduct testing and validation to ensure optimal robot performance and reliability.
• Train end-users on robot operation, upkeep, and troubleshooting.
• Monitor deployed robots and recommend improvements for operational efficiency.
• Maintain accurate records of support activities, assets, and system changes.
• Perform root cause analysis and execute corrective actions for robot failures.
• Escalate complex issues to higher-level support as needed.
• Provide feedback to internal teams to enhance product performance and industrial integration.
• Ensure adherence to safety protocols and identify potential hazards.
• Work flexible hours to support customer operations across multiple sites.
• Be on-call one weekend per month to provide urgent customer support.
• Travel frequently to customer locations and Bear Robotics' US offices as required.
• Contribute to the launch and growth of Bear Robotics' industrial robotics vertical.
• Perform other related duties as assigned.

Supervisory Responsibilities :

Required Skills / Abilities / Qualifications :

Preferred Skills / Abilities / Qualifications :

Education / Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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