Call Coach
Mutual of Omaha Mortgage(Multiple States), US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionWe are looking for a full-time Call Coach in our Sales department. The ideal candidate is a detail-oriented self-starter that can exercise strict confidentiality and integrity practices. Additional considerations are having at least one year of call coaching experience, experience in the consumer lending, debt settlement, and financial services industry, as well as being well organized, having an ability to meet strict deadlines, and an excellent track record of timeliness / attendance. Reviewing and auditing calls. Daily call monitoring to ensure predefined sales criteria is met. Draft and log daily / weekly scorecards and reports. Analyzing quality of calls based on customer service, regulatory, sales, and accuracy of information. Reporting relevant findings to the management team. Identifying and sharing potential areas, where additional training is needed. Generating daily and monthly reports that provide feedback for team and individual calls. Other tasks as assigned by management. Monitor and evaluate call performance through call review. Provide constructive feedback and coaching to agents to improve their communication skills, product knowledge, and customer service techniques. Conduct regular training sessions and workshops to enhance agents’ skills and knowledge. Develop and implement performance improvement plans for underperforming agents. Collaborate with team leaders and management to identify training needs and areas for improvement. Create and maintain documentation of coaching sessions, feedback, and performance metrics. Stay updated on industry trends, best practices, and customer service techniques. Foster a positive and motivating environment that encourages continuous learning and development. Excellent growth potential. On the job training program to transition into a sales role. 1 year call coaching experience (preferred) Bachelor's degree (preferred) Experience with Microsoft Office Suite (e.g. Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance 401K with a generous employer match Additional Benefits including – Optional Life, FSA, Pet Insurance etc. Free Legal Services Employee Loan Program Powered by JazzHR
Company Overview :
- Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty.
- Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other.
- We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans.
- We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none.
If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below!
Position Overview :
The day-to-day job consists of a variety of tasks that include, but are not limited to :
Requirements :
Word, Excel, etc.) Reverse Mortgage Experience (preferred) Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package.
Benefits include :
Create a job alert for this search
Coach • (Multiple States), US
Related jobs
Organic Nutrition Coach / Advisor.Are you passionate about wellness, organic living, and caring for the Earth while helping others transform their health? We are leading the way in wellness and looki...Show moreLast updated: 25 days ago
AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!.If our goal is to have flexibility in your work day and add to the list of stat...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!.
Host Healthcare is an award-winning travel healthcare company with an imme...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Speech Language Pathologist (SLP) in Dewey, Oklahoma, 74029!.
Join Jackson Therapy Partners as a travel SLP and use y...Show moreLast updated: 24 days ago AlliedTravelCareers is working with Delta Healthcare Providers to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!.
Setting : Outpatient, Orthopedics .Compensation : $2,320 - $2,7...Show moreLast updated: 30+ days ago 
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions.Through our customized programs, and comprehensive global network of credentialed providers an...Show moreLast updated: 18 hours ago AlliedTravelCareers is working with Skyline Med Staff to find a qualified Occupational Therapist (OT) in Neodesha, Kansas, 66757!.
Join the Top- Rated Travel Healthcare Team! Skyline Med Staff was ...Show moreLast updated: 3 days ago 
Independent contractor (freelance).We are seeking warm, grounded and highly knowledgeable holistic health coaches to work with clients seeking support in lifestyle change, wellness foundations, beh...Show moreLast updated: 5 days ago
We are not currently actively screening new applicants for this position, but if you’d like to be considered in the event that we re-open a search, please submit your resume, and we’ll ...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!.
Travel Rehab : Physical Therapy Parsons.Shift Details : 12H Variable (...Show moreLast updated: 30+ days ago 
Introducing IFI, and why you want to be a Global ISM Mission Coach with us : .International Friendships, Inc.We offer services such as airport pickups, holiday hosting, temporary housing, conversatio...Show moreLast updated: 5 days ago
America's preeminent tech-training bootcamp.From coding to Ai, and cyber security to data analytics, we offer comprehensive and immersive online programs that have helped thousands of professionals...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with MedPro Healthcare Staffing to find a qualified Occupational Therapist (OT) in Neodesha, Kansas, 66757!.
Joint Commission-certified staffing agency, is seeking a q...Show moreLast updated: 25 days ago 
Nationwide Therapy Group is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements.
Nationwide Therapy Group Job ID #34781033.Pay package is ...Show moreLast updated: 30+ days ago
Role Overview At WolibaHealth, we believe longevity starts with preventative care.We are building a revolutionary network of certified health and wellness professionals committed to improving lives...Show moreLast updated: 30+ days ago
Medical Solutions Allied is seeking a travel Physical Therapist for a travel job in Parsons, Kansas.Job Description & Requirements.
We’re seeking talented healthcare professionals whose ad...Show moreLast updated: 30+ days ago AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in PARSONS, Kansas, 67357!.
Job Description & Requirements.Physical Therapist - Outpatient -...Show moreLast updated: 5 days ago 
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 30+ days ago
- Promoted
Nutrition Coach
Intrinsic Wellness & NutritionUnited StatesFull-time
- Promoted
Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Parsons, KS
AlliedTravelCareersParsons, KS, USFull-time
- Promoted
Travel Physical Therapist (PT) - $2,447 to $2,626 per week in Parsons, KS
AlliedTravelCareersParsons, KS, USFull-time
- Promoted
Travel Speech Language Pathologist (SLP) - $2,032 to $2,232 per week in Dewey, OK
AlliedTravelCareersDewey, OK, USFull-time +1
- Promoted
Travel Physical Therapist (PT) in Parsons, KS
AlliedTravelCareersParsons, KS, USFull-time +1
- New!
Professional Certified Life Coach
Workplace OptionsUSFull-time
Quick Apply
- Promoted
Travel Occupational Therapist (OT) - $2,566 per week in Neodesha, KS
AlliedTravelCareersNeodesha, KS, USFull-time
- Promoted
Holistic Health Coaches
rreesssttoore.companyUnited StatesFull-time
Coach (Progressive Sector)
The Management Center(Multiple States), USFull-time
Quick Apply
- Promoted
Travel Physical Therapist (PT) - $2,100 per week in Parsons, KS
AlliedTravelCareersParsons, KS, USFull-time
Global ISM Mission Coach
International Friendships, Inc.USAPart-time
Quick Apply
Career Success Coach, Part Time
Fullstack AcademyUSRemote
Part-time
Quick Apply
- Promoted
Travel Occupational Therapist (OT) - $2,427 per week in Neodesha, KS
AlliedTravelCareersNeodesha, KS, USFull-time
- Promoted
Travel Occupational Therapist
Nationwide Therapy GroupNeodesha, KS, USFull-time
Certified Health Coach
Woliba(Multiple States), USFull-time
Quick Apply
- Promoted
Travel Physical Therapist
Medical Solutions AlliedParsons, KS, USFull-time
- Promoted
Travel Physical Therapist (PT) - $1,834 to $2,009 per week in Parsons, KS
AlliedTravelCareersPARSONS, KS, USFull-time
- Promoted
Outside Insurance Sales - Completed Training Required
Platinum Supplemental InsuranceBartlesville, OklahomaFull-time