Client Success Manager

Client Success Manager

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core valuesDo What's Right, Lead with Grace, Win Together, and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies : bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

The Client Success Manager plays a pivotal role in ensuring the smooth operation and strategic alignment of administrative functions, customer experience initiatives, executive service support, and operational processes within the organization. This position demands a high level of strategic insight, excellent organizational skills, and a commitment to excellence in delivering superior, white-glove service to customers. The Client Success Manager will work closely with senior leadership and cross-functional teams to drive key initiatives, optimize workflows, and enhance organizational performance.

Job Duties

Administrative :

• Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
• Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
• Implement and monitor best practices for document management, data accuracy, and information security.
• Open, check, report, and help resolve IT / SNOW (or similar incident management system) problem tickets to meet customer needs and / or concerns.
• Report out updates, issues / concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and / or Department.

Customer Experience :

Executive Services :

Operations :

Qualifications :

Verra Mobility Values : An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values :