Service Advisor

Job Description

Job Description

Thank you for your interest in joining our team oriented business and welcome to Egan Automotive, Inc.

Egan Automotive was started in a small two bay shop. Our company did not have any employee’s when we opened the doors in 2006, just a will to work and a desire to care for customers and their automotive needs. We built trust with our customers by giving careful attention to detail in diagnosing a customer’s complaint and avoiding any unnecessary repairs. Our main goal was to provide the best service possible at a price that was fair. We strive to greet each customer in a friendly and personal way by learning their names and finding what we can do to ease their experience by offering world class service. We want our customers to know we care about them. It is our mission to keep the customer in the driver’s seat by offering repairs and services the customer can choose from. We believe in empowering them with choices to keep their vehicle safe and reliable.

We employ service advisors that are driven, and understand the impact great relationships can have in the lives of the people we serve. We provide excellent tools to enable our advisors to show customers from the technician's view the needs of their vehicles through digital inspections, and a show and sell bay. This transparent approach, coupled with the service advisors counsel, empowers the customer to make educated decisions about the care and repair of their vehicle. If you're ready to be part of something great we would love to hear from you. Our company culture is founded on integrity and provides an inclusive work environment where we strive for excellence and have fun doing it.

Here's what you would be doing :

• Greeting customers on the phone, via text and in person.
• Gather information about the customers need and how they use their vehicle
• Deliver fair, competitive estimates and digital inspections based on customers requests and technician findings.
• Educate the customer on their vehicles needs
• Coordinate the repair between the customer and the technician with excellent customer service supported by digital inspections.
• Find, Order and Manage part needs for repair orders.
• Work your part in our team effort to deliver excellent service for our customers and our community

Some important skills include :

This job offers competitive pay of $60K - $100k per year depending on experience as well as vacation time and a 401K.

No weekend work is required .

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