Customer Success Specialist

Join Our Team at MAYLR LLC : Customer Relationship Specialist

Position Overview

At MAYLR, we specialize in the warehousing and distribution of products to influencers and journalists, primarily within the beauty and cosmetics space. We are seeking a dynamic and experienced Customer Relationship Specialist to oversee and lead our customer success function as we grow our newly launched U.S. business.

As the Customer Relationship Specialist, you will initially take a hands-on approach to day-to-day tasks, to ensure smooth operations and exemplary customer support. Working closely with the President, you will also play a pivotal role in building out the Customer Success team, creating processes and implementing structures to support future growth. As the business scales, your role will evolve into a more strategic managerial position, focusing on team leadership, operational oversight and process improvement.

Key Responsibilities

• Customer Liaison : Act as the primary point of contact for customers, ensuring their needs are met through exceptional service.
• Project Management : Oversee mailer campaigns, which includes quoting, coordination, assembly, fulfilment, quality control, dispatch and distribution logistics.
• Hands-On Operations : Initially take on tasks such as quoting, raising orders, reconciling inbound and sourced goods, booking couriers and answering customer queries and requests.
• Team Leadership and Growth : Work with the President and Vice President to recruit, train, and onboard Customer Relationship Specialists over the next 12–18 months.
• Process Development : Create and document standardized procedures for customer communication, campaign management and project execution.
• Cross-Functional Collaboration : Liaise with internal teams, to ensure smooth project delivery and seamless customer experience.

About You

Pay and Benefits

100% match on the first 3% of salary contributed, plus 50% on the next 2% contributed.

Casual dress code.