Dedicated Onsite Engineer

Dedicated Onsite Engineer

At Worksighted we are passionate about helping people do their best work. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.

Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don't take ourselves too seriously. As a team, we know we're only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short-term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

Dedicated Onsite It Engineer

We are looking for a Dedicated Onsite IT Engineer who will be the primary face of Worksighted, fully embedded within a single enterprise client's environment. This role's primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. This position will play a crucial role in ensuring a seamless onboarding and support experience, working closely with the client's internal team while representing our company's values and standards.

This role requires onsite support at client sites in Fort Mill, SC.

Who You Are :

• You are bilingual in English & Spanish.
• You have a High School Diploma or GED.
• You have at least one (1) year of experience delivering in-person customer service in a role related to technology or IT support.
• You have basic knowledge of Windows & Mac Desktop & Server operating systems.
• You understand and can troubleshoot various basic technical problems such as Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VoIP client issues and extension management, printers and print servers, mobile devices, and Apple devices / macOS software.
• You have a basic knowledge and understanding of security best practices.
• You have a customer-first orientation and the ability to communicate effectively.

What You're Accountable For :

What You'll Use :

Why You'll Love Worksighted :